Policies

 

WELCOME TO AU FRESH CUSTOM CATERING

AU Fresh is your on-site meeting and event planning resource at Alfred University. We go the extra mile to customize any event to fit your budget and culinary preferences. From intimate meetings to department-wide celebrations, rest assured that AU Fresh Catering is the perfect solution for you. Our published menu represents our standard offerings available. If you are looking for something different, we welcome our guests to connect with our catering team to have a menu customized to your needs. Let us be your on-site catering concierge service! 

ORDERING PROCEDURES

Please contact our catering department a minimum of 10 business days prior to your event to ensure availability. Last minute event requests may not be able to be accommodated. We will do all that we can to accommodate your event subject to event needs and product availability. 

Final menu, headcount and timing are due 7 business days prior to your event. Any requested menu alterations and changes to final headcount that can be accommodated within less than 5 business days are subject to charges. 

MINIMUMS

There is no minimum order required for a dessert and/or coffee delivery
There is a $300 minimum order for all breakfast, lunch, or dinner events that do not require an AVI staff member onsite.
There is a $500 minimum order for all breakfast, lunch or dinner events that require an AVI staff member onsite

CARVING AND ACTION STATIONS

Carving and action stations are subject to a $60 per hour/per attendant/Chef fee.

CANCELLATION POLICY

We require 5 business day notice to cancel an event. Events canceled less than 5 business days are subject to a minimum of 50% of the event total. Events cancelled within 24 hours are subject to 100% of the event total. 

PAYMENT OPTIONS

Payment is due in full 30 days post event for AU faculty and staff. For non-faculty and staff, payment is due upon completion of the event. AU Fresh accepts all major credit cards and company checks. Approved clients may bill their cost centers or charge accounts.

AU FRESH CATERING CONTACT AND OFFICE HOURS

Contact the AU Fresh Catering Team by calling 607.871.2285 or email aucatering@avifoodsystems.com Monday - Friday 8:00 am - 4:00 pm. Please allow 48 hours for response to call or email.

OFF-SITE CATERING/DELIVERY

AU Fresh can help plan and execute off site events. Standard ON CAMPUS events delivered outside of Powell Campus Center or Ade Hall are subject to a $15 Delivery Fee, on campus. OFF CAMPUS events are subject to a $25 Delivery Fee.

LINENS

Linen for food and beverage tables are included for all events. Dining table linen and napkins are available in a variety of colors and start at $3 for table linen, $.75 for napkins. *non catering linen orders are available for pick up, contact our Catering Team if you just need linens for an event

CHINA

China will be included at no additional charge for all events in Powell Campus Center or Ade Dining Hall. Events at all other locations will include environmentally friendly compostable plates with cutlery packs at no additional charge. If you would like to have china and silverware at your event outside of Powell or Ade, a $1 per person fee will be added to the event.



AU Fresh
1 Saxon Drive
Alfred, NY 14802
607.871.2285